Shopping FAQs

Which credit cards do you accept?

Visa, Mastercard and American Express. Back to Top

Can I order using PayPal?

Yes, we gladly accept PayPal. To use PayPal click on Other Payment Methods at Checkout, then fill in your PayPal account name. We will then invoice you via PayPal. Alternatively, call the Customer Service Center (800) 633-8911 or (301) 983-4171.
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Can I cancel my order?

Yes, you can, as long as the item has not shipped. If the order has already been sent to the shipper we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center (800) 633-8911 for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.
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Can I return an item that is damaged, defective, or I just don't want?

If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full amount.
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What happens if the item I ordered is not available? 

In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our bindery. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?

State tax is applied to an item if Gryphon Editions conducts business in the shipping address state. Back to Top

Shipping FAQs

How long will it take to receive my order?

The standard shipping time for orders shipped via USPS is 10-15 days. Back to Top

Can I have an order shipped to my P.O. Box?

Yes. However, if you want us to use a carrier other than the U.S. Postal Service, we need to have a street address. Back to Top

Can I ship my order to a different address?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.Back to Top

How are shipping charges calculated?

Shipping charges vary according to product type and destination.

Most products are shipped via USPS. To expedite shipments we can send via another carrier. In most cases, this rapid delivery requires an additional fee. Back to Top